ARTE M HONG KONG Ticket for Entry (VENUE - 2/F K11 HACC, K11 Atelier King's Road)

ARTE M is a special exhibition space showcasing selected highlights from the d'strict's ARTE MUSEUM, an immersive media art exhibition space. Here at K11-HACC, you can experience the best of ARTE MUSEUM, which reinterprets the subject and space of nature as media art under the theme of ETERNAL NATURE, in the heart of Hong Kong. Breathtaking visuals, sensuous sounds, and elegant fragrances harmonize to create a spectacularly immersive experience.

*New KLUB 11 General Member can enjoy 10X K Dollars upon purchasing “ARTE M HONG KONG Ticket for Entry” on the same day.

*Same-day ticket sale is unavailable.
Location

Ticket Details

Ticket Details

Q1:  Are walk-ins allowed?

We have a limited number of tickets for walk-in guests to purchase the same – day tickets at our ticket counter. However, to avoid any on-the-spot inconvenience and ensure the best experience, we suggest you to pre-purchase online. On-line ticket can be used on the next day after purchase.

Q2:  Can I buy same-day tickets online?

Same-day ticket is not available online. To avoid on-the-spot inconvenience and ensure the best experience, we suggest you to pre-purchase online. Online ticket can be used on the next day after purchase.

Q3: Can I reschedule visiting date/time because of personal reasons?

As indicated in our Terms & Conditions, any change to visiting date and time is not allowed.

Q4:  Can I cancel/reschedule my ticket because of COVID-19?

As indicated in our Terms & Conditions, any change to visiting date and time is not allowed. However, if you are unable to make your booking time as you are undergoing mandatory quarantine order issued by the government, we may be able to make special arrangements for you as a gesture of goodwill, i.e. cancel the current order and reschedule your booking to another available date and time. Proof of your quarantine mandate may be needed (you may erase sensitive information). Please contact our Ticketing Enquiry team at ticketenquiry@k11.com and provide : e-ticket, Quarantine Order, the Date & Time you wish to visit (under the same day-type) and Contact Number, then we will proceed with the above-mentioned.

Q5:  I have paid by credit card but haven’t received my ticket(s).

Please check the KLUB 11 registered email box and explore spam email box for the e-tickets, if the e-tickets still cannot be found, please contact our Ticketing Enquiry team at ticketenquiry@k11.com and provide the following details for us to further follow-up.

  1. Cardholder’s full name
  2. Last 4 digits of credit card used
  3. KLUB 11 Membership ID
  4. Purchase Date and Time
  5. Patron name, Contact No. and Email

We will process a refund for you once located your payment. In the meantime, you may make another new purchase for entry tickets.

Q6:  I used K Dollars to pay which have been deducted from my account but I haven’t received my ticket(s)

Please check the KLUB 11 registered email box and explore spam email box for the e-tickets, if the e-tickets still cannot be found, please contact our Ticketing Enquiry team at ticketenquiry@k11.com and provide the following details for us to further follow-up.

  1. Name registered for the KLUB 11 Membership
  2. KLUB 11 Membership ID
  3. Purchase Date and Time
  4. Contact number/email

We will process a refund for you once located your transaction. In the meantime, you may make another new purchase for entry tickets.

Q7:  Can I earn K dollars by buying tickets for ARTE M Hong Kong Tickets？

Yes. KLUB 11 Members can earn 0.75 points for every HK$1 spent on ARTE M Hong Kong ticket purchase. KLUB 11 Member must bind the membership with the corresponding K Dollar Program membership to earn K Dollars. For the usage of K Dollars, please refer to KLUB 11 Loyalty Programme Terms and Conditions.

Q8:  How long is each session of ARTE M Hong Kong?

Under normal circumstance, average consumer spends around 45 minutes in Arte M.

Q9:  What is the arrangement for inclement weather?

  • Black Rainstorm/Typhoon Signal #8 – #10 issued before ARTE M opens: exhibition opening is delayed for approximately 3 hours after the signal is lowered.
  • Black Rainstorm/Typhoon Signal #8 – #10 issued during opening hours: exhibition closes, or if the signal is lowered after 3pm, we will remain closed for the day.

Please retain and bring your original tickets to the ticket office (within 1 month starting from the day of the inclement weather) to exchange for a new ticket of the same day type.

Q10:  What is the late arrival arrangement?

Late entry may result in a long queuing time at the entrance. Therefore, to avoid an unpleasant experience, it is highly recommended to enter the exhibition in accordance with the booking date and time.

Q11:  KLUB 11 membership information issues?

For KLUB 11 account amendment, kindly contact KLUB 11 team at 38923890 or 31188070.

Terms and Conditions

1. Tickets purchased online can be used from the day after purchase. Re-entry is not allowed after exiting.
2. Once the order is confirmed, it is not allowed to change the visit date and time.
3. Weekday tickets can be entered from 11:00 AM - 06:20 PM
4. Weekend and Public Holiday tickets can be entered according to the ticket time.
5. Weekday operating hours: 11:00 AM - 07:00 PM ; Weekend and Public Holiday operating hours: 10:00 AM - 07:00 PM.
6. Last admission time of weekdays, weekends and public holidays is 06:20 PM
7. Address: 2/F K11 HACC, K11 Atelier King’s Road, 728 King’s Road, Quarry Bay, Hong Kong
8. To avoid any disputes, customers may be required to present valid ID card on site. Full time students are required to present valid student ID card on site. Otherwise, standard Adult ticket price would be applied.
9. For infant under 36 months, free ticket can be redeemed at the box office.
10. All responsibility for loss of valuables, injury, or damage caused in the exhibition space due to the visitor's negligence lies with the visitor. In such cases, ARTE M HONG KONG shall not be held liable.
11. In case of damage to the facility due to the visitor's negligence, the visitor shall be liable for compensation in accordance with Hong Kong law.
12. ARTE M HONG KONG reserves the right to the final interpretation of the terms and conditions set forth in this ticket.
13. All visitors admitted must comply with the prevailing social distancing measures and requirements under the Prevention and Control of Disease Ordinance and other relevant laws and regulations as imposed by the Government from time to time, the COVID-19 precautionary measures, rules and regulations of the exhibition and the instructions given by the on-site staff and security personnel from time to time.
14. For Typhoon Signal #8, exhibition opening is delayed for approximately 3 hours after the signal is lowered (Issued before exhibition opens); Exhibition closes (Issued during opening hours). If the Signal is lowered after 3 pm, the exhibition will remain closed for the day. Please retain and bring your original tickets to ticket office (within 1 months stating from the day of the inclement weather) to exchange for a new ticket of the same day type.

New KLUB 11 Member Welcome Offer Terms & Conditions:
- Customers must register as KLUB 11 General Member and purchase ARTE M HONG KONG ticket for entry on the same day to enjoy 10X K Dollars (including regular and bonus K Dollars). KLUB 11 Member must also bind the membership with the corresponding K Dollar Program membership.
- Each eligible member is entitled to the reward once only, up to 20 K Dollars (equivalent to 5,000 Points).
- K Dollar(s) earned from the Offer will be valid for 12 months.
- Rewards are offered on a first-come-first-served basis, while stocks last.
- Offer cannot be used in conjunction with other discount offer and promotions.
- Other KLUB 11 Loyalty Programme Terms and Conditions apply.

Cancellation Policy

Cannot be refunded, exchanged for cash, or other items.