Q1: Are walk-ins allowed?
We have a limited number of tickets for walk-in guests at our ticket counter (City As Studio exhibition entrance, 6F). However, to avoid any on-the-spot inconveniences and ensure that you enjoy the best experience, we would recommend that you to book and purchase your ticket online ahead of time.
Q2: Can I buy same-day tickets online?
Yes, customers can buy same-day tickets online.
Q3: What language is available for the guided tours?
Our complimentary tours are available for ticket holders in English, Cantonese and Mandarin. Please click here https://www.k11artfoundation.org/en/article/city-as-studio-guided-tour for a detailed schedule of session times and languages.
4: Do I have to reserve the date for visiting the exhibition?
The voucher is valid only on the specified date. Please refer to the official exhibition website (https://www.k11artfoundation.org/en/article/city-as-studio/) for the latest news on our operating hours.
Q5: I have paid by credit card but haven’t received my ticket(s).
Please contact our Ticketing Enquiry team at enquiry@k11musea.com and provide the following details for us to further follow-up
1) Cardholder’s full name
2) Last 4 digits of credit card used
3) KLUB 11 Membership Number
4) Purchase Date and Time
5) Contact number/email
Q6: I used K Dollars to pay which have been deducted from my account but I haven’t receives my ticket(s)
Please contact our Ticketing Enquiry team at enquiry@k11musea.com and provide the following details for us to further follow-up
1) Registered name for KLUB 11 Membership
2) KLUB 11 Membership Number
3) Purchase Date and Time
4) Contact number/email
Q7: Can I earn K dollars by buying tickets for City As Studio?
Yes. KLUB 11 Members can earn 0.75 K Points for every HK$1 spent on City As Studio ticket purchase. KLUB 11 Member must bind with K Dollar Program membership account to earn K Dollars. For the usage of K Dollars, please refer to KLUB 11 Loyalty Programme Terms and Conditions.
Q8: How long can I stay in the City As Studio exhibition after entry?
The recommended visiting duration is 1 hour. However, there is no restriction on the duration of each visit.
Q9: What is the arrangement for inclement weather?
In case of exhibition closure due to inclement weather condition, member can retain the ticket and visit the exhibition on another day during our operating hours. Please be reminded to check for black-out dates on the official exhibition website
(https://www.k11artfoundation.org/en/article/city-as-studio/).
Q10: Are there any black-out dates for the exhibition?
For black-out dates, please refer to the official exhibition website
(https://www.k11artfoundation.org/en/article/city-as-studio/).