What are the available payment methods?
- You may pay with Visa, MasterCard, Unipay or American Express.
- You may also spend K Dollars to complete your purchase (minimum 10 K Dollars must be used).
Can I exchange or refund the product after purchase?
- No; all purchases are final upon completion, and are non-exchangable and non-refundable.
Can I earn K-Dollars with my purchase?
- Please refer to product details on the entitlement of K Points respectively; actual points earned depends on your membership tier with different conversion rate.
Is there an expiry date for my purchases?
- Yes, please refer to product details and make sure to redeem your purchase before the expiry date.
What should I do if my payment fails?
If your payment does not go through, please
- Ensure all the data is input correctly (including the card number, expiry date, etc.)
- Try using another credit card
- For K11 MUSEA products, contact us at ticketenquiry@K11.com
- For ARTE M HONG KONG, contact us at ticketenquiry@K11.com