Terms and Conditions

  • All products booked cannot be refunded, exchanged for cash, or other items.
  • The privilege of KLUB 11 Birthday Delights is not applicable to products purchased through this website.
  • K Point earning is eligible for spending of HK$50 or above in one single spending made with electronic payment only.
  • For earn points arrangement through K11 Experience, please refer to the details at : https://media.k11.com/editor/attachments/4934/K11_Experience_0.75_K_Points_Nov_24.pdf
  • All products are subject to such applicable terms and conditions, expiry date or house rules if any, please refer to the product details for more information.
  • GLOBO TRAVEL AGENCY LIMITED (“GLOBO”) makes no warranty or representation of any kind that the products and/or services provided thereunder shall be of any merchantable quality or fit for any purpose. The holder of the products shall waive his/her rights or interest (if any) to claim against GLOBO.
  • GLOBO has the absolute right to interpret these terms and conditions. In case of any disputes, the decision of GLOBO shall be final and binding on all parties concerned.
  • The Chinese version of these terms and conditions are for reference only. In case of discrepancies between the provisions of the English and Chinese versions, the English version shall prevail.
  • These terms and conditions shall be governed by the laws of Hong Kong Special Administrative Region.


Travel products are provided by GLOBO TRAVEL AGENCY LIMITED (Travel Agency Licence No. 352719).